These Terms and Conditions form a binding legal agreement between you and us and apply to your use of any of our Games or our Platform in any way, through any electronic device (web, mobile, tablet or any other device).
PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. SEE CLAUSE 22 FOR MORE INFORMATION.
You must read these Terms and Conditions carefully in their entirety. Using our product, requesting free credits, creating an account, or purchasing credits are all express agreement with our terms. By checking the box for acceptance during the registration process, or by accessing the Games or creating a Customer Account, you confirm that you have read and agree to be bound by these Terms and Conditions. and other game-specific or promotion-specific terms relevant to your Participation. If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms you may not install or use the Platform or play any Game.
THE GAMES AND PLATFORM DO NOT OFFER REAL MONEY GAMBLING, AND NO ACTUAL MONEY IS REQUIRED TO PLAY. ONLY PLAYERS IN THE UNITED STATES (EXCLUDING THE STATES OF IDAHO AND WASHINGTON) AND CANADA (EXCLUDING QUEBEC) ARE ELIGIBLE TO ENTER THE SWEEPSTAKES. PLEASE REFER TO CLAUSE 1.1 OF THE SWEEPS RULES TO CHECK YOUR ELIGIBILITY.
YOU CAN REQUEST REDEMPTION OF ANY PRIZES BY CHATTING WITH OUR TEAM via TEXT AT (727) 422-4674 OR EMAIL AT INFO@GULFCOASTGAMINGLLC.COM WHERE PLAYERS REDEEM PRIZES FOR GIFT CARDS, SUCH PRIZES WILL BE ALLOCATED THROUGH AN ELECTRONIC PAYMENT TO THE BANK ACCOUNT YOU HAVE DESIGNATED.
• DEFINITIONS
Collective Arbitration means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding.
Content means text, graphics, user interfaces, visual interfaces, photographs, trade marks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform. Content includes credits and credits. Customer Account means an account held by a Registered Customer.
Excluded Territory means the state of Washington in the United States, as well as any outlying U.S. territories or possessions, the province of Quebec in Canada, and any other jurisdiction outside of the United States and Canada.
Fraudulent Conduct means any of the conduct described in clause 11.1.
Game means any one or more Game(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and remove Games from the Platform at our sole discretion.
Inactive Account means a Customer Account which has not recorded any log in or log out for a period exceeding 12 consecutive months.
Merchandise means any physical goods provided to you by GULF COAST GAMING LLC as a reward or as a competition or tournament prize.
Participate means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 3.
Payment Administration Agent means the service provided through any related body corporate, affiliate, or third party we appoint to act as our agent, including but not limited to GULF COAST GAMING LLC.
Payment Medium means any card, online wallet, financial/bank account or other payment medium used to purchase credits.
Platform means the services provided through any URL or mobile application belonging to, or licensed to, GULF COAST GAMING LLC, and branded as part of the "GULF COAST GAMING LLC" family of games, including the website located at GULFCOASTGAMINGLLC.COM, and all subdomains, subpages and successor sites thereof, as well as all Games, features, tools and services available thereon.
Player or you means any person who Participates, whether or not a Registered Customer. Player Support Team performs the Player Support Function and has the meaning given in section 39(1) of the Player Protection Directive.
Prizes means prizes won when playing Promotional Play Games which are redeemable for valuable prizes in accordance with the Sweeps Rules.
Promotional Play means participation in our sweepstakes promotions by playing any games on the Platform with credits.
Registered Customer means a Player who has successfully registered a Customer Account, whether that account is considered active or not.
Standard Play means participating in any game on the Platform played with credits. We may give you credits free of charge when you sign up to a Platform and thereafter at regular intervals when you log into a Platform. You may win more credits when you play in Standard Play and you may purchase more credits on the Platform. You cannot win prizes when you Participate in Standard Play.
credits means sweepstakes entries subject to the Sweeps Rules. We may give you credits free of charge when you sign up to a Platform, as a bonus when you purchase credits or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more credits when you play Sweepstakes Games. YOU CANNOT PURCHASE credits.
Sweeps Rules means the Sweeps Rules available on the Platform.
Terms and Conditions means these terms and conditions, as amended from time to time.
GULF COAST GAMING LLC, we, us or our means GULF COAST GAMING LLC
GULF COAST GAMING LLC a limited liability company incorporated in FLORIDA
• LICENSING AND THE PROTECTION OF FUNDS
1. Funds equal to the aggregate value of Prizes which Registered Customers have chosen to leave unredeemed are held by GULF COAST GAMING LLC in accounts separate from its business account. This means that steps have been taken to protect such funds, but that in the event of insolvency there is no absolute guarantee that any Prizes which you have not yet redeemed will be allocated or paid to you.
• YOUR PARTICIPATION
Restrictions
A. You declare and warrant that:
1. you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;
2. WHEN PARTICIPATING IN;
a. STANDARD PLAY, YOU DO NOT RESIDE IN OR ACCESS THE PLATFORM FROM THE EXCLUDED TERRITORIES; AND
b. PROMOTIONAL PLAY, YOU DO NOT RESIDE IN OR ACCESS THE PLATFORM FROM THE EXCLUDED TERRITORIES OR IDAHO;
c. you participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;
d. you participate in the Games on your own behalf and not on the behalf of any other person;
e. all information that you provide to us during the term of validity of these Terms and Conditions is true, complete and correct, and you will immediately notify us of any change to such information;
f. money that you use to purchase credits is not tainted with any illegality and, in particular, does not originate from any illegal activity or source, or from ill-gotten means;
g. you will not purchase credits from a business or corporate account, but only an account held in your name;
h. you will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties' participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;
i. in relation to the purchase of credits, you must only use a valid Payment Medium which lawfully belongs to you; and
j. you will not sell or trade for value, or seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise provided to you by GULF COAST GAMING LLC.
B. credit PURCHASES MADE FROM WITHIN THE STATE OF WASHINGTON IN THE UNITED STATES OF AMERICA WILL BE VOIDED AND REFUNDED, MINUS AN ADMINISTRATIVE FEE OF UP TO 10% OF THE TOTAL PURCHASES MADE BY THE PLAYER, IN ADDITION TO ANY CHARGES THAT MAY BE LEVIED BY THE BANK OR FINANCIAL INSTITUTION MANAGING THE AFOREMENTIONED REVERSAL.
C. It is a Player's responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of clause 3, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating from an Excluded Territory or through a third party or on behalf of a third
party located in an Excluded Territory, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.
• ELIGIBLE PLAYERS
1. Employees of GULF COAST GAMING LLC, any of their respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 3 months of the year) are not eligible to Participate.
• LICENCE
1. Subject to your agreement and continuing compliance with these Terms and Conditions, GULF COAST GAMING LLC grants you a personal, non-exclusive, non-transferable, non sublicensable, revocable, limited license to access and use the Platform and the Content, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.
2. These Terms and Conditions do not grant you any right, title or interest in the Platform or Content.
3. You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) may be immediately terminated.
4. Where the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you will not be granted any license to, and must refrain from accessing, the Platform or relevant Game.
• YOUR CUSTOMER ACCOUNT
Single Account
1. You are allowed to have only one Customer Account, including any Inactive Account, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be suspended or closed and the consequences described in clause 20.2 may be enforced.
2. You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on any one Platform. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS OR SURNAME.
• ACCURACY
1. You are required to keep your registration details up to date at all times. If you change your address, email, phone number or any other contact details or personal information contact Customer Support . and choose 'Request Support' from the drop down menu in order to update your details. The name that you provide to us at registration must be identical to that listed on your government issued identification.
• Security and Responsibility of Your Customer Account
1. As part of the registration process, you will have to choose a password to login into the Platform, unless you login to your Customer Account using the Facebook® login facility in which case your Facebook® password will apply.
2. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any Payment Mediums are kept secure and are only accessible by you. You
accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).
3. You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardies the security of your Customer Account.
4. If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.
5. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.
6. You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions. You acknowledge that your Customer Account may be terminated if someone else uses it and engages in any activity that breaches these Terms and Conditions or is otherwise illegal.
7. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.
• ACCOUNT TRANSFERS
1. You may not transfer credits or credits between Customer Accounts, or from your Customer Account to other players, or to receive credits or credits from other Customer Accounts into your Customer Account, or to transfer, sell or acquire Customer Accounts. Any attempt to circumvent these prohibitions is ground for immediate closure of your Customer Account, without prejudice to any other rights or remedies available to us. • Inactive Customer Accounts
1. We reserve the right to close your Customer Account if it is deemed to be an Inactive Account.
2. If no transaction has been recorded on your Customer Account for 30 consecutive months, we will remit the balance of the redeemed value of the Prizes in your Customer Account to you or as otherwise may be required under applicable law.
• CLOSING OF CUSTOMER ACCOUNTS
1. If you wish to close your Customer Account you may do so at any time by selecting the "Contact Us" link on the Platform and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any credits, credits and unredeemed Prizes associated with your Customer Account.
2. You will be able to open your Customer Account again by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, who abide by strict customer protection guidelines.
• Discretion to Refuse or Close Accounts
1. We reserve the right to place limits on, suspend, close or refuse to open a Customer Account in our sole discretion. If we close your Customer Account pursuant to clause 20.1 of these Terms and Conditions, the consequences set out in clause 20 shall apply. If
we close your Customer Account for other reasons, we will make reasonable efforts to enable you to redeem any Prizes in your Customer Account, but any license to continued use, enjoyment or benefit of or from the credits and credits will be terminated.
• GAMES RULES
1. Games offered on the Platform may have their own rules which are available on the Platform. It is your responsibility to read the rules of a Game before playing. You must familiarize yourself with the applicable terms of play and read the relevant rules before playing any Game.
• CREDIT PURCHASES
1. The Payment Medium you use to purchase credits must be legally and beneficially owned by you and in your name. If it comes to our attention that the name you registered on your Customer Account and the name linked to your Payment Medium differ, your Customer Account will be immediately suspended. Should your Customer Account be suspended, we recommend that you contact Customer Support . for details regarding our verification process.
2. We reserve the right to request documents and information to verify the legal and beneficial ownership of the Payment Medium you use to make credit purchases.
3. You agree that we and our Payment Administration Agents and payments facilitators may store your payment information (e.g. card number or token) to process your future purchases. By accepting these Terms and Conditions, you authorize GULF COAST GAMING LLC and our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.
4. GULF COAST GAMING LLC begins processing a payment for the purchase of credits when you click on the “MAKE PAYMENT” button.
5. No Refunds. Purchases of credits are final and are not refundable, transferable or exchangeable. You agree to notify us about any billing problems or discrepancies within 30 days from the date of your purchase. If you do not bring them to our attention within 30 days, you agree that you waive your right to dispute such problems or discrepancies. You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and any other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or accepted or that were authorized or accepted using your Customer Account (even if not authorized by you).
• CREDIT AND CREDITS BALANCE
1. You may participate in any Game only if you have sufficient credits or credits (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of credits or otherwise.
2. From time to time, we may assign minimum or maximum credit purchases as specified and offered on the Platform.
3. Once a credit purchase has been made, the funds will be drawn from your Payment Medium as soon as practicable.
4. The purchase of credits is the purchase of a license that allows you to Participate in Standard Play Games and is not the deposit of funds which can be withdrawn. Funds used to purchase credits will not, and cannot, be refunded to you, except as provided for in clause 6.6. credits do not have any real money value.
5. credits or credits that have been submitted for play and accepted cannot be changed, withdrawn or cancelled and the credits or credits (whichever applicable) will be drawn from your credit or credits balance instantly.
6. If you are found to have one or more of your purchases returned or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit
payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases and winnings will be deemed void and requests to redeem credits for Prizes will not be allowed.
7. In accordance with the Sweeps Rules:
a. unless we require otherwise in accordance with clause 6.14(b), any credit allocated to you is only required to be played once before it is eligible to be redeemed as a Prize; and
b. we may, in our sole discretion, require that any credits allocated to you be played a greater number of times (not exceeding 20) in any combination of Promotional Play Games before it is able to be redeemed as a Prize.
• VOID GAMES
1. We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.
• FINAL DECISION
1. In the event of a discrepancy between the result showing on a user’s device and the GULF COAST GAMING LLC server software, the result showing on the GULF COAST GAMING LLC server software will be the official and governing result.
• PROMOTIONS
1. All promotions, including Games played in Promotional Play, contests, special offers and bonuses are subject to these Terms and Conditions, the Sweeps Rules and to additional terms that may be published at the time of the promotion.
2. In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.
3. GULF COAST GAMING LLC reserves the right to withdraw or modify such promotions without prior notice to you.
4. If, in the reasonable opinion of GULF COAST GAMING LLC, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
5. Without limiting clause 12.4, you confirm that you grant GULF COAST GAMING LLC an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.
• REDEMPTION OF PRIZES
Prize Redemption Methods
1. Subject to these Terms and Conditions:
a. When you choose to redeem Prizes for gift cards, the gift cards will be allocated to the email address that you have registered against your Customer Account, or if this is not technically possible, then to an alternative email address you nominate, provided that email address is also your address and not that of a third party; and
b. When you choose to redeem Prizes for cash, the cash payment will be made to the Payment Medium from which you purchased credits, or if this is not technically possible, then to an alternative financial account you nominate, provided that account is legally and beneficially owned by you. We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase credits, or a specific payment method at our own discretion.
• LIMITS AND FEES
1. We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of SC100 for Prize redemptions.
2. In New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000 and any Prize with a value in excess of USD $5,000 will be reduced to a maximum value of USD $5,000.
3. We reserve the right, in our sole discretion, to limit the value of Prize redemptions for each Participant to USD$10,000 per day.
• YOUR RESPONSIBILITY FOR PRIZE REDEMPTIONS AND ACCURACY OF DETAILS
1. When you choose to redeem Prizes for gift cards pursuant to clause 8.1(a), it is your sole responsibility to ensure that the email address and all relevant details you provide are accurate. If the details you have provided are not accurate, and we have processed the redemption using the details you have provided, the redemption of that Prize is complete and we are not required to reissue the gift cards.
2. If no valid email address is provided to us within 60 days of a request from us to do so, GULF COAST GAMING LLC is not obliged to allocate the gift cards to you and may in its discretion deem the Prizes to be void.
3. When you choose to redeem Prizes for cash, it is your sole responsibility to ensure that your financial institution will accept payment from us into your bank account. GULF COAST GAMING LLC has no obligation to check whether your financial institution will accept payments from us to your nominated bank account.
4. Subject to clause 8.9, we will not make payments into an account or online wallet which does not match your verified name or the name you provided when registering your Customer Account, or that is not legally and beneficially owned by you.
5. Prizes redeemed for cash:
A. will be paid into a joint account or joint wallet provided that one of the names on the joint account or joint wallet matches the name you provided when registering your Customer Account or your verified name and all verification checks we require in relation to you and the other account holder are completed to our satisfaction. For the avoidance of doubt, if either joint account holder does not satisfy our verification requirements, as determined solely at our discretion, we will not make payments into the nominated joint account;
B. will not be paid into: i. a joint account or joint wallet where one of the joint owners is a minor; or ii. custodial accounts; or
C. any account held on trust for, or for the benefit of, a third party (including a minor).
6. Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where you have chosen to redeem a Prize for cash and the details you have provided are not accurate, and we have processed the payment using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment.
7. You acknowledge and agree that, if your financial institution will not accept payments from GULF COAST GAMING LLC or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:
A. you will be required to nominate an alternative bank account for the payment; B. there will be delays in the processing of the payment to you; and
C. if you are unable to nominate an alternative bank account which meets the requirements set out in these Terms and Conditions within 60 days of a request from us to do so, GULF COAST GAMING LLC is not obliged to make the relevant payments to you and may in its discretion deem the Prizes to be void.
• CURRENCY
1. All credit purchases and direct bank transfer payments are executed in USD. It is a Player's responsibility to ensure that their nominated bank account can accept transactions in USD.
2. All foreign exchange transaction fees, charges or related costs that you may incur as a result of, or in relation to, payments made by the GULF COAST GAMING LLC to you are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations.
• TIMING AND FREQUENCY FOR PRIZE REDEMPTIONS
1. We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.
2. We will only process one Prize redemption request per Customer Account in any 24 hour period.
3. Where you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account.
4. There may be delays in payments due to our identity verification process and certain Payment Mediums will require additional verification at the time of redemption.
5. Payments of over US$10,000 may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.
6. Without limiting clause 8.2, Players can request to redeem Prizes of any value, however we reserve the right to allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.
• PAYMENT ADMINISTRATION AGENT
1. You acknowledge and agree that we may in our sole discretion, from time to time, appoint one or more Payment Administration Agents to accept or make payments (including merchant facilities) from or to Players on our behalf.
• A Payment Administration Agent will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event will we be liable to any Player for any loss, damage or liability resulting from the Payment Administration Agent’s negligence and/or acts beyond the authority given by GULF COAST GAMING LLC
• EXPIRY AND FORFEITURE
1. credits are only valid for 60 days from the date you last logged on to your Customer Account and will thereafter automatically expire.
2. credits may be forfeited if a Customer Account is closed for any reason, or at our discretion.
• UPDATING PAYMENT DETAILS
1. Updating or adding additional payment details for the sole purpose of redeeming Prizes may only be done by you when logged into your Customer Account and when you are undergoing the process of redeeming a Prize. We cannot update or add additional payment details on your behalf.
• REFUSED PRIZES
1. If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by GULF COAST GAMING LLC, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any 3 month period, GULF COAST GAMING LLC reserves the right to suspend your Customer Account to undertake investigations to ensure that the Platform is not being used as a vehicle for fraudulent activity.
• MISTAKEN CREDITS
1. If we mistakenly credit your Customer Account from time to time with Prizes that do not belong to you, whether due to a technical error, human error or otherwise, the amount credited will remain GULF COAST GAMING LLC property and will be deducted from your Customer Account. If you have been transferred cash or gift cards that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event you discover an incorrect crediting, you are obliged to notify Customer Support by using the "Contact" link on the Platform without delay.
• VERIFICATION CHECKS
1. You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require or that are required of us under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime.
2. Until all required verification checks are completed to our satisfaction: 1. any request you have made for redemption of Prizes will remain pending; and 2. we are entitled to restrict your Customer Account in any manner that we may
reasonably deem appropriate, including by suspending or closing your Customer Account.
3. We will carry out additional verification procedures in accordance with our internal anti financial crime policies, including without limitation for any cumulative or single redemption of Prizes exceeding a value of USD$2,000 (or any USD amount that is
equivalent to or greater than €2,000 from time to time). Verification procedures may, for example, include requests for, and our examination of, copies of your;
1. identification documentation (including photo identification) such as a passport; 2. proof of your address such as a utility bill; and
3. source of wealth or source of funds documentation such as a pay slip or bank statement.
4. Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided any document we request from you in the form that we require within 30 days’ of the date the document was first requested, then we are under no obligation to continue with the verification check and we may, in our sole discretion, close or otherwise restrict your Customer Account in any manner that we may reasonably deem appropriate.
5. Players who request the redemption of Prizes held in a suspended or closed Customer Account should contact Customer Support .. Nothing in this provision should be construed as conveying a right to any such redemption. Your rights in that regard are as set out elsewhere in these Terms and Conditions.
• EXTERNAL VERIFICATION CHECKS
1. You agree that GULF COAST GAMING LLC may use third party service providers to run external identification and other verification checks on all Customers on the basis of the information provided by you from time to time.
• RESPONSIBLE SOCIAL GAMEPLAY POLICY
1. GULF COAST GAMING LLC actively supports responsible social gameplay and encourages its Players to make use of a variety of responsible social gameplay features so as to better manage their Customer Account.
2. GULF COAST GAMING LLC is committed to providing excellent customer service. As part of that pledge, GULF COAST GAMING LLC is committed to supporting responsible social gameplay. Although GULF COAST GAMING LLC will use all reasonable endeavors to enforce its responsible social gameplay policies, GULF COAST GAMING LLC does not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or GULF COAST GAMING LLC is unable to enforce its measures/policies for reasons outside of GULF COAST GAMING LLC reasonable control.
• TAKE A BREAK (TIME-OUT) AND SELF-EXCLUSION
1. You may, at any time, request a time-out or self-exclusion from our Games. You may also set a limit on your purchases of credits or the amount of credits you play. To view the various options available refer to our
• FRAUDULENT CONDUCT
1. You will not, directly or indirectly:
a. hack into any part of the Games or Platform through password mining, phishing, or any other means;
b. attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;
c. knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;
d. circumvent the structure, presentation or navigational function of any Game so as to obtain information that GULF COAST GAMING LLC has chosen not to make publicly available on the Platform;
e. engage in any form of cheating or collusion;
f. use the Platform and the systems of GULF COAST GAMING LLC to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
g. participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share: i. special offers or packages emailed to a specific set of players and
redeemable by URL; or ii. identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading GULF COAST GAMING LLC as to a Player's identity.
2. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.
3. If GULF COAST GAMING LLC suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Platform will be suspended immediately and your Customer Account may be closed. If your Customer Account is suspended or closed under such circumstances, GULF COAST GAMING LLC is under no obligation to reverse any credit purchases you have made or to redeem any credits or Prizes that may be in your Customer Account. In addition, GULF COAST GAMING LLC may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any GULF COAST GAMING LLC investigation into such activity.
4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Player, please notify us immediately via the means of communication listed in the Customer Complaints procedure (described in clause 17).
• INTELLECTUAL PROPERTY
1. The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, GULF COAST GAMING LLC or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions and the Sweeps Rules) and in accordance with all applicable laws, rules and regulations.
2. You acknowledge that GULF COAST GAMING LLC is the proprietor or authorized licensee of all intellectual property in relation to any Content.
3. Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.
4. You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by GULF COAST GAMING LLC
5. You must not reproduce or modify the Content in any way, including by removing any copyright or trade mark notice.
6. All trade marks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trade mark and copyright laws.
• THIRD PARTY WEBSITES, LINKS OR GAMES
Third Party Websites
1. You acknowledge and agree that GULF COAST GAMING LLC:
a. is not responsible for Third Party Websites; and
b. makes no guarantee as to the content, functionality, or accuracy of any Third Party Website.
2. You further acknowledge that some Third Party Websites may be fraudulent in nature, offering credits or credits which the operators of those websites are not authorized to provide, in an effort to induce you to reveal personal information (including passwords, account information and credit card details). You agree that GULF COAST GAMING LLC is not responsible for any actions you take at the request or direction of these, or any other Third Party Websites. WE DO NOT AUTHORIZE ANY THIRD PARTY TO OFFER credits OR credits. Any such offer should be deemed fraudulent and disregarded.
3. Third Party Websites are subject to the terms and conditions outlined by that third party.
• LINKS
1. Any links to Third Party Websites do not:
a. indicate a relationship between GULF COAST GAMING LLC and the third party; or b. indicate any endorsement or sponsorship by GULF COAST GAMING LLC of the Third Party Website, or the goods or services it provides, unless specifically indicated by GULF COAST GAMING LLC.
2. Where a website controlled and operated by GULF COAST GAMING LLC contains links to various social networking sites, such as Facebook® and Twitter®, you acknowledge and agree that:
a. any comments or content that you post on such social networking sites are subject to the terms and conditions of that particular social networking site;
b. you will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other players; and
c. we are not responsible or liable for any comments or content that you or others post on social networking sites.
• GAMES
1. Games displaying the "EXAMPLE”, “EXAMPLE”, or “EXAMPLE" logos , are solely and exclusively owned by their respective companies, including all intellectual property rights in or to the online software relating to such.
• DISRUPTIONS AND CHANGE
No warranties
1. The Platform is provided on an "as is" basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform (including the Games and Content).
• MALFUNCTIONS
1. GULF COAST GAMING LLC is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.
2. GULF COAST GAMING LLC accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its Content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of a Platform or its Content or any errors or omissions in Content.
3. In the event of a Platform system malfunction all Game play on that Platform is void.
4. In the event a Game is started but fails to conclude because of a failure of the system, GULF COAST GAMING LLC will use commercially reasonable efforts to reinstate the amount of credits or credits played (whichever applicable) in the Game to you by crediting it to your Customer Account. GULF COAST GAMING LLC the right to alter Player balances and account details to correct such mistakes.
5. GULF COAST GAMING LLC reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, credit balances, credits balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platform. Player balances and account details may be altered by GULF COAST GAMING LLC in such cases in order to correct any mistake.
• CHANGES TO THE PLATFORM
1. GULF COAST GAMING LLC reserves the right to suspend, modify, remove or add Content to the Platform at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Platform (including any Game thereon) and you will have no claims against GULF COAST GAMING LLC in such regard.
• SERVICE SUSPENSION
1. We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Platform, as soon as is reasonably practicable, after such temporary suspension.
• VIRUSES
1. Although we take all reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
• PRIVACY POLICY
1. GULF COAST GAMING LLC is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.
2. Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to account registration.
• MARKETING COMMUNICATIONS
1. You consent to receive marketing communications from GULF COAST GAMING LLC in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting Customer Support ..
• USE OF LIVE CHAT SERVICES
1. We may provide you with a Live Chat service to talk to our Customer Support representatives or to talk to other Players. This may include use of our Facebook® wall. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.
2. Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.
3. Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Players or GULF COAST GAMING LLC employees and representatives.
4. You will not use any Live Chat service to engage in any form of harassment or offensive behavior, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.
5. You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.
6. You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.
7. You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.
8. You will not use any Live Chat service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Player's systems in any way.
9. We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time.
10. If you breach any of the provisions relating to a Live Chat service, we may ban you from using that Live Chat service or all Live Chat services and/or suspend or close your Customer Account. If we close your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes.
11. We reserve the right to remove any Live Chat service from the Platform if abused.
12. We will not be liable if damage arises out of the Live Chat service.
13. You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in clause 17 or any other rules on the Platform applying to the Live Chat service.
14. You will not collude in any way through the Live Chat service. Players are encouraged to report any suspicious behavior to Customer Support ..
15. We reserve the right to report any suspicious behavior or chats on the Live Chat service to the local authorities of the player in question
• COMPLAINTS AND CUSTOMER SUPPORT
1. If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any Game) you may contact us ..
2. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND GULF COAST GAMING LLC SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE REGISTERED AGAINST YOUR CUSTOMER ACCOUNT HELD WITH GULF COAST GAMING LLC FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
3. The following information must be included in any written communication with GULF COAST GAMING LLC (including a complaint):
a. your username;
b. your first and last name, as registered on your Customer Account;
c. a detailed explanation of the complaint/claim; and
d. any specific dates and times associated with the complaint/claim (if applicable).
4. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. GULF COAST GAMING LLC Games Player Support Team (PST) will inquire into official complaints immediately. The PST will endeavor to respond to official complaints within 10 calendar days of lodgment.
5. In some circumstances, the PST will require up to 20 days to respond to a complaint. In this case, the player will be informed of the delay within 10 days of lodging the complaint.
6. After completing our internal complaints process, if the player feels the complaint was not resolved to their satisfaction, the player may choose to request an external examination of the handling of their complaint by engaging our service provider in United States, Pardee Consulta. Further information about Pardee Consulta can be found here. You agree that the decision of Pardee Consulta can be considered in any processes initiated under clause 23 of these Terms and Conditions. Your decision whether or not to engage Pardee Consulta is entirely voluntary. You may choose to invoke the processes under clause 22 regardless of whether or not you choose to engage in the Pardee Consulta examination procedure.
• CLOSURE/SUSPENSION OF ACCOUNT
1. Without limiting clause 5.17, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
a. you breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have a reasonable ground to suspect such breach;
b. you have more than one Customer Account, including any Inactive Account, on any Platform;
c. the name registered on your Customer Account does not match the name on (i) your Payment Medium used to make purchases of credits or (ii) the account into which you elect to redeem Prizes or you do not legally and beneficially own such Payment Medium or redemption account;
d. your communication with us consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
e. your Customer Account is deemed to be an Inactive Account;
f. you become bankrupt;
g. you provide incorrect or misleading information;
h. your identity or source of wealth or source of funds (if requested) cannot be verified;
i. you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the Platform through a third party or on behalf of a third party;
j. you are not over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;
k. you are located in a jurisdiction:
(i). where Participation is illegal; or
(ii). where you are ineligible to Participate in Promotional Play in accordance with the Sweeps Rules.
l. you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;
m. you have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;
n. without limiting clause 6.12, where GULF COAST GAMING LLC has received a "charge back", claim or dispute and/or a “return” notification via your Payment Medium;
o. you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
p. it is determined by GULF COAST GAMING LLC that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) which give you an unfair advantage; or
q. you do not meet the criteria set out in our Customer Acceptance Policy.
2. If GULF COAST GAMING LLC suspends or closes your Customer Account for any of the reasons referred to in clause 20.1 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by GULF COAST GAMING LLC (together "Claims") arising therefrom and you will indemnify and hold GULF COAST GAMING LLC harmless on demand for such Claims.
3. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 20.1 above then we reserve the right to withhold all or part of the balance or recover from your Customer Account any Prizes, credits or credits that are attributable to any of the activities contemplated in clause 20.1. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
4. If your Customer Account is suspended or closed and this leads to the withholding of Prizes and credits accrued, all decisions are final and you agree to be bound by this decision. It will not be possible for you to unlock your Customer Account during any suspension period.
5. The rights set out in clause 20 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.
• INDEMNITY AND LIMITATION OF LIABILITY
Indemnity
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS US AND, OUR AFFILIATES, AND OUR RESPECTIVE PARTNERS, DIRECTORS, OFFICERS,
EMPLOYEES, SHAREHOLDERS, SUBCONTRACTORS, LICENSORS, SUPPLIERS AND AGENTS AGAINST ANY AND ALL COSTS, EXPENSES, LIABILITIES AND DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR OTHER) ARISING FROM ANY PARTICIPATION BY YOU, INCLUDING WITHOUT LIMITATION:
1. ACCESSING OR USING THE PLATFORM;
2. RE-USE OF ANY CONTENT AT, OR OBTAINED FROM, THE PLATFORM OR ANY OTHER SOURCE WHATSOEVER;
3. FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;
4. PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND
5. ACCEPTANCE AND USE OF ANY PRIZE.
• LIMITATION OF LIABILITY
1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WHATEVER WILL WE OR OUR AFFILIATES, OR OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND SUPPLIERS, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, LOST REVENUE, INCOME, GOODWILL, USE OF DATA OR OTHER INTANGIBLE LOSSES, IN EACH CASE THAT RESULT FROM OR RELATE IN ANY MANNER TO YOUR PARTICIPATION OR ANY OTHER ACT OR OMISSION BY US.
2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, AND OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS, BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID US IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID US ANY AMOUNTS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO STOP USING THE PLATFORM AND TO CLOSE YOUR CUSTOMER ACCOUNT.
3. YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS IN CLAUSES 14 AND 15, AND THE INDEMNITIES AND LIMITATIONS OF LIABILITY IN CLAUSE 21, ARE MATERIAL AND BARGAINED-FOR BASES OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU TO ENTER INTO THESE TERMS AND CONDITIONS. Depending on where you reside and use the Platform, some of the limitations contained in clause 21 may not be permissible. In such case, they will not apply to you, solely to the extent so prohibited.
• NEGLIGENCE AND WILLFUL MISCONDUTCT
1. NOTHING IN THESE TERMS AND CONDITIONS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY OF GULF COAST GAMING LLC FOR DEATH OR PERSONAL PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY GULF COAST GAMING LLC NEGLIGENCE OR WILLFUL MISCONDUCT.
• SURVIVAL OF OBLIGATIONS
1. CLAUSE 20 SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.
• GULF COAST GAMING LLC NOT A FINANCIAL INSTITUTION
• INTEREST
1. You will not receive any interest on outstanding Prizes and you will not treat GULF COAST GAMING LLC as a financial institution.
• NO LEGAL OR TAX ADVICE
1. GULF COAST GAMING LLC does not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
• DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS
PLEASE READ THIS CLAUSE 23 CAREFULLY BECAUSE IT MAY REQUIRE YOU AND GULF COAST GAMING LLC TO ARBITRATE CERTAIN DISPUTES AND CLAIMS ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH
YOU AND GULF COAST GAMING LLC CAN SEEK RELIEF FROM EACH OTHER. This clause 23 will be construed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms and Conditions.
1. By agreeing to these Terms, and to the extent permitted by applicable law, you and GULF COAST GAMING LLC agree that any and all past, present and future disputes, claims or causes of action arising out of or relating to these Terms, the Platform, the formation of these Terms or any other dispute between you and GULF COAST GAMING LLC or any of GULF COAST GAMING LLC Co's affiliates, licensors, distributors, suppliers or agents (including any application store or platform from which the Platform is accessed or downloaded), and whether arising prior to or after your agreement to this clause, (collectively, "Dispute(s)") will be governed by the procedure outlined below. You and GULF COAST GAMING LLC further agree that any arbitration pursuant to this clause shall not proceed as a class, group or representative action.
• COMPLAINT RESOLUTION
1. We want to address any concerns you may have without the need for a formal legal dispute.
2. Before filing a claim against GULF COAST GAMING LLC, you agree to try to resolve any complaint in accordance with clause 18. If your complaint is not resolved after exhausting the internal complaints process outlined in clause 18, you may initiate Dispute resolution as set out in this clause 23.
3. GULF COAST GAMING LLC agrees that it will take all reasonable efforts to contact you and resolve any claim it may possess informally prior to taking any formal action.
• ARBITRATION
1. We Both Agree to Arbitrate. By agreeing to these Terms and Conditions, and to the extent permitted by applicable law, both you and GULF COAST GAMING LLC agree to
resolve any Disputes — including any Dispute concerning the enforceability, validity, scope of severability of this agreement to arbitrate — through final and binding arbitration.
2. Opt-out of Agreement to Arbitrate. To opt out of arbitration, you must contact us via chat and request your account be closed
• ARBITRATION PROCEDURES AND FEES
1. You and GULF COAST GAMING LLC agree that:
a. the American Arbitration Association ("AAA") will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, or successor rules, which are in effect at the time arbitration is sought (the "AAA Rules"). Those rules are available
at www.adr.org;
b. arbitration will proceed on an individual basis;
c. arbitration will be handled by a sole arbitrator in accordance with the AAA Rules;
d. the AAA rules will govern payment of all arbitration fees;
e. except as otherwise may be required by the AAA Rules, the arbitration will be held in New York, New York, or, at your election, conducted via telephone or other remote electronic means;
f. the arbitrator shall be authorized to award any remedies, including injunctive relief, that would be available to you in an individual lawsuit and that are not waivable under applicable law. Notwithstanding any language to the contrary in this clause 23.7(f), if a party seeks injunctive relief that would significantly impact other GULF COAST GAMING LLC users as reasonably determined by either party, the parties agree that such arbitration will proceed on an individual basis but will be handled by a panel of three (3) arbitrators. Each party shall select one arbitrator, and the two party-selected arbitrators shall select the third, who shall serve as chair of the arbitral panel. That chairperson shall be a retired judge or an attorney licensed to practice law and with experience arbitrating or mediating disputes. In the event of disagreement as to whether the threshold for a three-arbitrator panel has been met, the sole arbitrator appointed in accordance with this clause shall make that determination. If the arbitrator determines a three-person panel is appropriate, the arbitrator may - if selected by either party or as the chair by the two party-selected arbitrators - participate in the arbitral panel; and
g. except as and to the extent otherwise may be required by law, the arbitration proceeding, and any award shall be confidential.
2. If you are a resident of Canada, this clause 23 fully applies to you in all respects, except that AAA Rules will be construed to mean the Canadian Dispute Resolution Procedures and Canadian Expedited Procedures of the International Centre for Dispute Resolution Canada, or successor rules, which are in effect at the time arbitration is sought. Those rules are available at www.adr.org.
• ARBITRATION TO PROCEED INDIVIDUALLY
1. You and GULF COAST GAMING LLC agree that the arbitration of any Dispute shall proceed on an individual basis and neither you nor GULF COAST GAMING LLC may bring a claim as part of a Collective Arbitration.
2. Without limiting the generality of clause 22.9, and as an example only, a claim to resolve a Dispute against GULF COAST GAMING LLC will be deemed a Collective Arbitration if:
a. two (2) or more similar claims for arbitration are filed concurrently by or on behalf of one or more claimants; and
b. counsel for the claimants are the same, share fees or coordinate in any way across the arbitrations.
c. For the purposes of clause 22.10, the term "concurrently" means that both arbitrations are pending (filed but not resolved) at the same time.
• WAIVER OF CLASS ACTION AND COLLECTIVE ARBITRATION
1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR GULF COAST GAMING LLC SHALL BE ENTITLED TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR PARTICIPATE IN ANY COLLECTIVE ARBITRATION (AS DEFINED ABOVE) OR ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY OR OTHERWISE SEEK TO RECOVER FOR LOSSES INCURRED BY A THIRD PARTY. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ANY AND ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED. NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS AGREEMENT, IN THE EVENT ALL OR ANY PORTION OF THIS CLAUSE 23.12 IS FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE, THEN THE ENTIRETY OF CLAUSE 23 (DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS) MAY BE DEEMED VOID AND AS HAVING NO EFFECT UPON EITHER PARTY'S ELECTION.
• OTHER
Entire Agreement
1. These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.
• AMENDMENTS
1. GULF COAST GAMING LLC reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately.
2. Whenever we amend these Terms and Conditions in a way that would limit your current rights or which may be to your detriment, we will notify you upon your next visit to the Platform and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended Terms and Conditions, you must stop using the Platform.
• TAX
1. You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.
• FORCE MAJEURE
1. GULF COAST GAMING LLC will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.
• NO AGENCY
1. Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
• SEVERABILITY
1. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, the original import of the invalid or unenforceable provision.
• EXPLANATION OF TERMS AND CONDITIONS
1. We consider these Terms and Conditions to be open and fair. If you need any explanation regarding these Terms and Conditions or any other part of our Platform contact Customer Support ..
2. The Terms and Conditions prevail over any communication via email or chat. 3. All correspondence between you and us may be recorded.
• ASSIGNMENT
1. These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
• BUSINESS TRANSFERS
1. In the event of a change of control, merger, acquisition, or sale of assets of the GULF COAST GAMING LLC, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or via our Platform explaining your options with regard to the transfer of your Customer Account
• LANGUAGE
1. These Terms and Conditions may be published in several languages for information purposes and ease of access by players but will all reflect the same principles. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.
• APPLICABLE LAW AND JURISDICTION
1. These Terms and Conditions, your use of the Platform and our entire relationship will be governed, and interpreted in accordance with, the laws of the State of Delaware in the United States, without regard for its choice of conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded.
2. Subject to clause 7.2 and absent an express statement to the contrary, in the event of any conflict or inconsistency between any provision of these Terms and Conditions and a provision of the Responsible Social Gameplay Policy, Sweeps Rules or Customer Acceptance Policy, these Terms and Conditions shall control solely to the extent necessary to resolve the conflict or inconsistency.
3. You acknowledge that, unless stated otherwise, the Games are operated from United States and your Participation takes place in United States. Any contractual relationship between you and us will be deemed to have been entered into and performed in United States.
4. Subject to clause 23, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity of these Terms and Conditions, will be submitted exclusively to the courts in United States, and you and we consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction.
You understand that you are providing information to GULF COAST GAMING LLC. The information you provide will only be used to administer this promotion. NO PURCHASE NECESSARY to enter Sweepstakes. SWEEPSTAKES ARE VOID WHERE PROHIBITED BY LAW.
All sales are final, and no refunds will be given.
If you have any questions regarding our return policy, please contact us at (727) 422-4674.
This privacy notice for GULF COAST GAMING LLC ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
§ Visit our website at www.GulfCoastGamingLLC.com, or any website of ours that links to this privacy notice
§ Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@GulfCoastGamingLLC.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with GULF COAST GAMING LLC and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us. In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
§ names
§ phone numbers
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
§ To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
§ To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
§ To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
§ To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below).
§ To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
§ To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
§ To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
§ To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
§ To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
§ To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
§ Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at (727) 422-4674.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted
in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by Contact support or opt-out, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. If you have questions or comments about your privacy rights, you may email us at info@GulfCoastGamingLLC.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents." If this definition of "resident" applies to you, we must adhere to certain rights and obligations
regarding your personal information.
What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months:
Category--- Examples--- Collected
A. Identifiers--- Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name --- Collected? NO
B. Personal information categories listed in the California Customer Records statute--- Name, contact information, education, employment, employment history, and financial information--- Collected? NO
C. Protected classification characteristics under California or federal law--- Gender and date of birth--- Collected? NO
D. Commercial information--- Transaction information, purchase history, financial details, and payment information --- Collected? NO
E. Biometric information--- Fingerprints and voiceprints --- Collected? NO
F. Internet or other similar network activity--- Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements --- Collected? NO
G. Geolocation data--- Device location--- Collected? NO
H. Audio, electronic, visual, thermal, olfactory, or similar information--- Images and audio, video or call recordings created in connection with our business activities--- Collected? NO
I. Professional or employment-related information--- Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us--- Collected? NO
J. Education Information--- Student records and directory information--- Collected? NO
K. Inferences drawn from other personal information--- Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics--- Collected? NO
L. Sensitive--- Personal Information--- Collected? NO
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
§ Receiving help through our customer support channels;
§ Participation in customer surveys or contests; and
§ Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by visiting the Contact Us section of our website at www.GulfCoastGamingLLC.com. If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract
between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information. GULF COAST GAMING LLC has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. GULF COAST GAMING LLC will not sell or share personal information in the future belonging to website visitors, users, and other consumers. Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
§ whether we collect and use your personal information;
§ the categories of personal information that we collect;
§ the purposes for which the collected personal information is used;
§ whether we sell or share personal information to third parties;
§ the categories of personal information that we sold, shared, or disclosed for a business purpose;
§ the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
§ the business or commercial purpose for collecting, selling, or sharing personal information; and
§ the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
§ You may object to the processing of your personal information.
§ You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
§ You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
§ You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission. To exercise these rights, you can contact us. If you have a complaint about how we handle your data, we would like to hear from you.
12. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration. If this definition "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how you interact with GULF COAST GAMING LLC and our Services. To find out more, please view the following
§ Personal data we collect, question 1 on this policy
§ How we use your personal data, question 2 on this policy
§ When and with whom we share your personal data, question 3 on this policy
Your rights with respect to your personal data
§ Right to be informed whether or not we are processing your personal data
§ Right to access your personal data
§ Right to correct inaccuracies in your personal data
§ Right to request deletion of your personal data
§ Right to obtain a copy of the personal data you previously shared with us
§ Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
GULF COAST GAMING LLC has not sold any personal data to third parties for business or commercial purposes. GULF COAST GAMING LLC will not sell personal data in the future belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at info@GulfCoastGamingLLC.com. If you are using an authorized agent to exercise your rights, we may deny a request if
the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at info@GulfCoastamingLLC.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@GulfCoastGamingLLC.com.
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by contacting us at info@GulfCoastGamingLLC.com.
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